Network Pro
TestOut
Certified IT technician · PC builds · phone repair
Tech that just works —
without the jargon.
Hi, I’m Jacob — a CompTIA-, Microsoft-, and TestOut-certified IT technician. I build custom computers, repair phones, and diagnose the tech problems that leave you stuck — with friendly service, explained in plain English.
- 8Certifications
- 2017Certified since
- Grand RapidsMichigan, USA
About
A bit about me
I’m an IT technician who genuinely enjoys solving tech problems — the kind of person friends and family call when something won’t connect, won’t print, or won’t turn on. I hold industry certifications across PC support, networking, and security from CompTIA, Microsoft, TestOut, and Certiport.
I’m also a certified Customer Service Specialist, which means you get more than a fix — you get someone who explains things in plain English rather than tech-speak, and treats your time and your gear with respect.
- Based in Grand Rapids, MI
- Focus Support, networking & security
- Certifications 8 & counting
- Availability On-site & remote
Credentials
Certifications
Industry-recognized certifications across PC support, networking, and security — earned, not assumed.
Security Pro
TestOut
PC Pro
TestOut
MTA: Windows OS Fundamentals
Microsoft (98-349)
MTA: Security Fundamentals
Microsoft (98-367)
Customer Service Specialist
ETA International
IT Fundamentals
CompTIA
Internet & Core Computing (IC3 GS5)
Certiport
What I can help with
Services
Backed by industry certifications and plenty of hands-on experience. Here’s how I can help.
Custom PC builds
Tell me your budget and what you need it for — gaming, work, everyday — and I’ll spec and assemble a computer that’s right for you.
Phone repair
Cracked screens, tired batteries, and common phone problems fixed — parts sourced for your specific device.
Diagnostics & advice
Not sure what’s wrong? I’ll figure out the problem and tell you exactly what it needs — no guesswork, no pressure. Prefer I fix it too? I can source and fit the part for you.
⏱ Most parts arrive in a few days; rarer parts up to ~2 weeks.
Portfolio
Recent projects
A look at some recent work — with more to come as I take on new builds and repairs.
Custom gaming PC build
A white-themed RGB build with tempered glass, an RTX graphics card, and a triple-fan cooling setup — cable-managed and stress-tested.
02
Phone screen & battery repair
Replaced a cracked screen and swollen battery, bringing a phone back to full working order.
03
No-boot PC diagnosis
Tracked a computer that wouldn’t start down to the exact faulty part, and laid out the fix.
Questions
FAQ
Do I come to you, or do you come to me?
Both work. Phone repairs and diagnostics are usually easiest as a drop-off, while for PC builds and setup I can arrange whatever’s most convenient. I’m based in Grand Rapids, MI and serve the surrounding area.
How long will it take?
Diagnostics are often same-day. Phone screen and battery repairs are typically done within a day of the part arriving. Custom builds depend on parts — most components show up within a few days, with rarer parts taking up to about two weeks.
How much do you charge?
Every job is a little different, so I’ll always give you a clear quote up front before any work starts — no surprises. We diagnose first, then you decide whether to go ahead.
Do you stand behind your work?
Absolutely. If something I built or repaired has an issue related to the work I did, get in touch and I’ll make it right.
What payment do you accept?
Cash and common digital payment methods. We’ll sort out the details when you book.
Contact
Let’s talk
Got a problem to fix or a project in mind? Drop me a line — happy to help however I can.